● Design • Supply • Installation • Smart Lighting
At NS Lighting & Electrical Solution, we strive to ensure total customer satisfaction with our LED profiles, strip lighting, PEHA switches & sockets, and architectural lighting products. You may request a return or replacement under the following conditions:
Defective or Damaged Goods: Items that arrive damaged, defective, or non-functional due to manufacturing faults or transit damage.
Incorrect Shipments: Items delivered that do not match the approved sales order or project specification sheet.
Time Limit: Claims for damaged, defective, or incorrect items must be reported within 7 business days of delivery.
Condition: Items must be unused, uninstalled, in their original packaging with all accessories, manuals, and accompanied by proof of purchase (invoice/receipt).
Custom & Pre-Cut Orders: Custom LED profile lengths, pre-cut LED strip lights, or custom-configured electrical panels built to project specifications.
Installed/Modified Products: Any item that has been wired, installed, cut, modified, or damaged due to improper installation or electrical fluctuations after delivery.
Special Request Items: Non-catalog products imported or produced specifically upon customer request.
Submit Request: Contact our support team via [https://nslightingbd.com](https://nslightingbd.com) within 7 business days with your invoice number and photos/videos of the damaged or defective product.
Inspection & Approval: Our engineering team will review the claim and issue return shipping instructions upon approval.
Dispatch: Send or deliver the product to our designated warehouse. Return shipping costs are covered by NS Lighting if the return is due to our shipping error or manufacturing defect.
Upon receipt and physical inspection of the returned items, we will notify you of the approval or rejection of the refund.
Approved refunds will be processed via bank transfer, original payment method, or store credit within 7 to 14 business days.
Shipping fees, transit insurance, and installation fees are non-refundable.
Products covered under standard manufacturer warranty beyond the initial 7-day return period (such as drivers, controllers, and PEHA switch mechanisms) are eligible for repair or replacement in accordance with the product’s manufacturer warranty guidelines.
